Extended Christmas Returns Policy

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We have extended our refund policy for your convenience this Christmas.

We will be happy to exchange or refund purchases made from Monday 12th October 2020 up until Wednesday 6th January 2021, on the presentation of the unused goods in the original packaging including the security tag intact (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase.

During these times it may take longer than usual to process returns. We appreciate your patience and understanding.

We offer this returns policy in addition to your statutory rights.

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STANDARD RETURNS POLICY

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Refunds can be requested within 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.

Unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.